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    Member Help

    Everything you need to run your Totally Barbados listing. If you cannot find it here, get in touch.

    Your account

    How do I access my account?

    You can log into your account by clicking ‘Log In’ from the menu area or using this link.

    You can change your password using this link.

    To have your account removed from our platform responsibly and with your privacy in mind, please reach out.

    Don’t hesitate to reach out with any questions.

    Billing and renewals

    What payment methods do you accept?

    We use Stripe as our payment processor, allowing us to provide secure credit card transactions.

    You can update your payment info using this link.

    You can view your orders using this link.

    You can upgrade, downgrade, or cancel your subscription using this link.

    Editing your listing

    Promote Listings

    Boost your Listings, giving them a higher priority in search, additional placement throughout our platform, and special designation badging.

      1. Locate your Listing using this link.
      2. Click ‘Promote.’
      3. Complete the checkout process.
    1. Locate your Listing using this link.
    2. Click ‘Switch Plan.’
    3. Complete the checkout process.
    1. Locate your Listing using this link.
    2. Click ‘Unpublish.’
    3. Complete the checkout process.

    Listings are tied to a subscription, so as long as a Listing Subscription is active, the Listings tied to that subscription will be as well.

    Photos and images

    Promotion Packages

    Listing Promotion packages are purchased separately from your Listing Subscription, and each package carries a different priority level and a different promotion duration.

    Listings under this promotional level:

      • Appear on our Home page as a Featured Listing.
      • Remain as a Featured Listing until other Listings with a higher priority level and rating push them out.
      • Appear higher in search results than non-promoted Listings but lower than Promotion Package 2 and 3-level Listings.

    Listings under this promotional level:

      • Appear on our Home page as a Featured Listing.
      • Remain as a Featured Listing until other Listings with a higher priority level and rating push them out.
      • Appear higher in search results than Promotion Package 1 Listings but lower than Promotion Package 3-level Listings.

    Listings under this promotional level:

      • Appear on our Home page as a Featured Listing.
      • Remain as a Featured Listing until other Listings with a higher rating push them out.
      • Appear higher in search results than all other promotional levels.

    If a Listing is promoted or is a Package 4-level Listing, the Listing Preview Card will have a special designation next to the business or brand name.

    Listing Preview Cards appear in search and strategic locations throughout our platform, offering a quick glimpse into a Listing.

      • Promoted Listings: Designated by a full-color badge.
      • Featured Listings:  Designated by a lighter-colored badge.
      • Non-Promoted/Non-Featured Listings: Designated by not displaying a badge.
    •  

    Google Reviews

    Promotion Packages

    Listing Promotion packages are purchased separately from your Listing Subscription, and each package carries a different priority level and a different promotion duration.

    Listings under this promotional level:

      • Appear on our Home page as a Featured Listing.
      • Remain as a Featured Listing until other Listings with a higher priority level and rating push them out.
      • Appear higher in search results than non-promoted Listings but lower than Promotion Package 2 and 3-level Listings.

    Listings under this promotional level:

      • Appear on our Home page as a Featured Listing.
      • Remain as a Featured Listing until other Listings with a higher priority level and rating push them out.
      • Appear higher in search results than Promotion Package 1 Listings but lower than Promotion Package 3-level Listings.

    Listings under this promotional level:

      • Appear on our Home page as a Featured Listing.
      • Remain as a Featured Listing until other Listings with a higher rating push them out.
      • Appear higher in search results than all other promotional levels.

    If a Listing is promoted or is a Package 4-level Listing, the Listing Preview Card will have a special designation next to the business or brand name.

    Listing Preview Cards appear in search and strategic locations throughout our platform, offering a quick glimpse into a Listing.

      • Promoted Listings: Designated by a full-color badge.
      • Featured Listings:  Designated by a lighter-colored badge.
      • Non-Promoted/Non-Featured Listings: Designated by not displaying a badge.
    •  

    Your analytics

    Promotion Packages

    Listing Promotion packages are purchased separately from your Listing Subscription, and each package carries a different priority level and a different promotion duration.

    Listings under this promotional level:

      • Appear on our Home page as a Featured Listing.
      • Remain as a Featured Listing until other Listings with a higher priority level and rating push them out.
      • Appear higher in search results than non-promoted Listings but lower than Promotion Package 2 and 3-level Listings.

    Listings under this promotional level:

      • Appear on our Home page as a Featured Listing.
      • Remain as a Featured Listing until other Listings with a higher priority level and rating push them out.
      • Appear higher in search results than Promotion Package 1 Listings but lower than Promotion Package 3-level Listings.

    Listings under this promotional level:

      • Appear on our Home page as a Featured Listing.
      • Remain as a Featured Listing until other Listings with a higher rating push them out.
      • Appear higher in search results than all other promotional levels.

    If a Listing is promoted or is a Package 4-level Listing, the Listing Preview Card will have a special designation next to the business or brand name.

    Listing Preview Cards appear in search and strategic locations throughout our platform, offering a quick glimpse into a Listing.

      • Promoted Listings: Designated by a full-color badge.
      • Featured Listings:  Designated by a lighter-colored badge.
      • Non-Promoted/Non-Featured Listings: Designated by not displaying a badge.
    •  

    Photo Ad Spots and social posts

    Promotion Packages

    Listing Promotion packages are purchased separately from your Listing Subscription, and each package carries a different priority level and a different promotion duration.

    Listings under this promotional level:

      • Appear on our Home page as a Featured Listing.
      • Remain as a Featured Listing until other Listings with a higher priority level and rating push them out.
      • Appear higher in search results than non-promoted Listings but lower than Promotion Package 2 and 3-level Listings.

    Listings under this promotional level:

      • Appear on our Home page as a Featured Listing.
      • Remain as a Featured Listing until other Listings with a higher priority level and rating push them out.
      • Appear higher in search results than Promotion Package 1 Listings but lower than Promotion Package 3-level Listings.

    Listings under this promotional level:

      • Appear on our Home page as a Featured Listing.
      • Remain as a Featured Listing until other Listings with a higher rating push them out.
      • Appear higher in search results than all other promotional levels.

    If a Listing is promoted or is a Package 4-level Listing, the Listing Preview Card will have a special designation next to the business or brand name.

    Listing Preview Cards appear in search and strategic locations throughout our platform, offering a quick glimpse into a Listing.

      • Promoted Listings: Designated by a full-color badge.
      • Featured Listings:  Designated by a lighter-colored badge.
      • Non-Promoted/Non-Featured Listings: Designated by not displaying a badge.
    •  
    Questions?
    Guidelines & Tips
    Image Clarity

    Logos should be no smaller than 160 x 160 px, with the subject matter centered as possible to avoid being cut off at the edges.

    Image Size Limits

    Images can have a maximum file size of 350 KB. Should you need to compress your images, no problem! Here’s a free tool with super simple instructions.

    1. Open Squish.
    2. Upload an image.
    3. Download your optimized image.
    Please Help
    Guidelines & Tips
    Image Clarity

    Headshot (Listing Preview) images should be no smaller than 800 x 900 px and Headshot (Listing Page) images should be no smaller than 160 x 160 px, with the subject matter centered as possible to avoid being cut off at the edges.

    Image Size Limits

    Images can have a maximum file size of 350 KB. Should you need to compress your images, no problem! Here’s a free tool with super simple instructions.

    1. Open Squish.
    2. Upload an image.
    3. Download your optimized image.
    Please Help
    Google Reviews
    Display your reviews with these simple steps.
    1. From your EmbedSocial dashboard, click the ‘+’ icon next to the ‘Sources’ menu item.
    2. Choose ‘Google.’
    3. Click ‘Connect Google Account.’
    4. Authenticate with Google using the credentials tied to the account where your Google Reviews are coming from.
    5. After authentication is successful, click ‘Create Widget.’
    6. Copy the unique identifier from the Widget Code, as shown in the image below, highlighted in blue.
    7. Edit your Listing and paste the code into the ‘Google Reviews’ field.
    8. Save changes.
    Please Help
    Guidelines & Tips
    Image Clarity

    Cover and Gallery images should be no smaller than 1920 x 1080 px for the best clarity, and the subject matter should be as centered as possible to avoid being cut off at the edges.

    Image Size Limits

    Images can have a maximum file size of 350 KB. Should you need to compress your images, no problem! Here’s a free tool with super simple instructions.

    1. Open Squish.
    2. Upload an image.
    3. Download your optimized image.
    Please Help
    Add Listing

    Wondering if you already have a Listing on our platform? Click here to find out.

    Business

    Accommodation

    Restaurant / Bar

    Getting Around

    Tour

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    Health & Wellness

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    Spa

    Beauty

    Financial Services

    Professional Services

    Auto and Mechanical

    Home and Trade

    Education

    Churches

    Charities

    Community

    Government

    Claim Listing

    Find and take control of any Listings you have on our platform. No Listing to Claim? Click here to add one.